Terms of service

Terms of Service

Overview

This website is operated by Turquoise Panther (“we”, “us”, “our”). By visiting our website (turquoisepanther.com) and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Eligibility

By agreeing to these Terms, users represent that they are at least the age of majority in their province, state or territory of residence, or have given consent for any minor dependents to use this site.

Products & Services

Our products are vegan, non-toxic, and animal-friendly as described. Please read all labels, ingredients, and consult your healthcare provider before use. We reserve the right to limit quantities, discontinue products, or change product descriptions at any time.

Accuracy of Information

We make every effort to display accurate information and images; however, we are not responsible for typographical errors or inaccuracies regarding pricing, availability, or descriptions. All information is provided for informational purposes only.

Orders & Payment

Orders placed through our website are subject to availability and acceptance. Prices are listed in Canadian dollars. We reserve the right to refuse any order for any reason, including suspected fraud or violation of these Terms.

Shipping & Delivery

Shipping times and fees are detailed at checkout and may vary based on location and method selected. We are not liable for delays due to customs, postal services, or unforeseen circumstances.

Returns & Refunds

Our Return & Refund Policy—which forms part of these Terms—governs the acceptable reasons and process for returning products. Please review this policy for details.

User Accounts

Users may be required to create an account for certain services. Account holders are responsible for maintaining confidentiality of login credentials and agree to accept responsibility for activities under their account.

Prohibited Uses

Users may not use our site or services for any unlawful purpose, including to violate intellectual property rights, harass others, distribute malware, or circumvent security features. Violations may result in termination of services.

Intellectual Property

All content, including trademarks, logos (including but not limited to the Turquoise Panther mark, which is trademark pending), images, product descriptions, and the design of this website are the intellectual property of Turquoise Panther or its licensors, and may not be used without express written consent.

Privacy

Use of this website is also governed by our Privacy Policy, which describes how personal information is collected, used, and protected.

Third-Party Links

Our site may contain links to third-party websites not affiliated with us. We are not responsible for the content, privacy practices, or actions of third-party sites.

Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We make no warranties or representations regarding fitness for a particular purpose, reliability, or availability.

Limitation of Liability

To the fullest extent permitted by law, Turquoise Panther, its directors, employees, or affiliates shall not be liable for any damages arising from use of the site or products, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

Indemnification

You agree to indemnify and hold harmless Turquoise Panther and its affiliates from any claim or demand, including legal fees, arising from your breach of these Terms or violation of any law or rights of a third party.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada as applicable, without regard to conflicts of law principles.

Modifications

We reserve the right to update, change, or replace any part of these Terms at our discretion. Notification of changes will be posted on this page. Continued use of the website constitutes acceptance of such changes.

Contact Information

Questions about the Terms of Service should be sent to support@turquoisepanther.com.